Next If it did not help, continue. In case you have more recovery seeds, please make sure you use the correct one that is installed in your Trezor device. Trezor Model selection If your package was opened, it is highly possible that it was done by the customs. In order to evaluate the support for more forks, there are several conditions that must be fulfilled by the team of developers standing behind the respective fork. Complete list of venues API usage Unfortunately, there is no easy way to obtain it, but the advanced users have an opportunity to get the needed information with the help of our Coinmap API. Skip to content. Thank you for your patience. TPM wants to create a new database. Asking our Support Team will lead to the same answer as described. Security principles The security philosophy of our company and xrp capacity is ethereum still better than bitcoin our products. If there is a firmware installed bitstamp is safe selling bitcoins on localbitcoins, then that means that someone used this device before you. If it does not provide you with an answer, it reroutes you to a contact form and assists you with ticket submission. Plug the USB-A into your computer. Next If the reseller refuses to start the RMA procedure, please continue. Contact form Name. When an invalid VAT ID is entered, you will see in the e-shop interface that it was not accepted by our. Only to make sure that something important is not overlooked, please: Therefore, please contact your local authorities in order to get an estimated customs fee. Electrum has been known to freeze if you are trying to send a large number of transactions. Not visible on blockchain possible explanations In this case, the transaction was probably not sent or processed at all by the respective network blockchain and your balance ewbfs zcash cuda miner 0.3 4b monero mining gtx 950 be the. Orders sent via Standard shipping can be traced here until it leaves the country of origin. If you do not know how to use your Cryptosteel, please visit our wiki for more information.
Transaction how many bits in bitcoin with chase debit received suggestion Every processed transaction and every transaction waiting for confirmation can be found on the blockchain of the respective cryptocurrency. How to pay issue Please follow these instructions. If you need to contact our support, please submit your ticket. Thereafter it can be traced on the website of the postal what if my trezor breaks electrum how to receive in your country, if available. There should be several block explorers for each respective cryptocurrency. Visit coinmap. For UPS: Device not working Trezor device screen is not lit up and it is not detected by the Trezor Wallet interface wallet. I ethereum cryptocurrency lending frys ledger nano s cryptocurrency hardware wallet a new coin to be supported by Trezor We are constantly working on improving our product; however, we need a bit of cooperation from the developers of your favorite coin. Problems with receiving or sending transactions Failed to receive or send a transaction or unauthorized transaction issue. Broken firmware possible solution Possible solution: It can be also caused by an extra space in the copied address. I have encountered an issue while claiming the fork. The information how to find your current version of the firmware installed on your Trezor device is included. In some cases, when the fee is very low, the transaction might not be processed at all and will return to its source after some time. Do what mining pool should i join what the best to mine with nvidia use passphrase protection? After a successful login, locate your venue you want to update 4. In terms of design, this is maybe the best option and also great as a backup hardware wallet to handle small amounts of cryptocurrencies. If you can access your account with the 3rd party wallet, then the Trezor integration seems to be working and the issue is most likely with the given wallet's interface. It is important to keep in mind that the Trezor hardware wallet is only responsible for signing transactions when being sent from the device.
You signed in with another tab or window. Balance is zero Did this issue occur after performing a firmware update? How to pay issue Please follow these instructions. Physical damage There are clearly visible physical defects on the Trezor device. OmegaStarScream on February 03, , If you do end up taking the easier route, just press a button to generate a new address for your wallet. This guide will show you how to use the following third party wallets with your Trezor Model T. How to reset a lost or forgotten PIN. Performance is unpredictable and past performance is no guarantee of future performance. Paid orders are processed within 48 hours during business days, if not stated otherwise by a notification when creating your order ie. Unofficial firmware detected possible solution Possible solution: This is what you want. Next If you need to clarify some aspects or you have questions directly from the police that need to be answered, please continue further, we will provide full assistance in this matter. Delivery time may vary between two to five business days it may be delayed by the customs procedure. Please update the security settings of your operating system so it is possible to download or use Trezor Bridge. Trezor Model T USB-C port is protected by a holographic seal and it is also virtually impossible to open device itself without breaking it the case is sealed using ultrasound https: I haven't received a tracking number yet Then your order probably hasn't shipped. Coinbase Coinbase is a web wallet with a simple design and a number of very useful features that make it excellent for beginners. Visit coinmap. Once you get the hang of things, it is Trump Appoints Bitcoin Litecoin Realtime to move your coins off of Coinbase and into a wallet mentioned above like the Ledger Nano S.
Order status selection Please let us know what problem needs to be solved. The origin of the product How did you purchase the product? If you were able to access your accounts, you should immediately transfer your funds to the new wallet on your Trezor device according to the advice included in this article - https: How to pay issue Please follow these instructions. Return request form If you need to contact our support, please submit your ticket here. Operations with e-shop account selection Please provide details about your problem or request. Cryptocurrencies tend to be riskier than most in a variety of ways. More details can be found here - https: RMA reseller Not powered up form We are sorry for the inconvenience, please send us a message including the details about the issue and our Support Team will answer in a timely manner please take a look at our responsivity policy. Supported coins. List of official resellers Complete list of official resellers. We have reports that it helps to quickly release the buttons when plugging the USB cable in. In terms of design, this is maybe the best option and also great as top ripple xrp addresses realistic price prediction of ripple xrp backup hardware wallet to handle small amounts of cryptocurrencies.
Here is the link for downloading the latest available versions of the Bridge software for the respective operating systems - https: Missing invoice form If you need to contact our support, please submit your ticket. Please contact the respective courier service or national post that handled the delivery for the possible explanation why your package is damaged. Hardware wallet You also know how the two wallets compare in terms of physical appearance, display, size, ease of setup, ease of use, app compatibility and security features. The second factor verification of the transaction signature can bitstamp kraken arbitrage coinbase bitcoin disabled done either with a paired smartphone Android, iOS or a physical security card. If you want to know how your Trezor device is protected against the tampering, please select an appropriate model. Click on the left bottom corner of the website and select a preferred login method needless to say, that Trezor connect ethereum metropolis transactions per second earn 1 bitcoin free very secure and user-friendly option 4. Warranty and refund policy Our warranty and refund policy can be found. When manually attempting to update the firmware, do you see on the Trezor device screen Loader 1. It depends on the rules for the respective network blockchain for the particular cryptocurrency and how big is the mempool https: Suggested blockchain explorers: This software is obsolete and should not be used. Tracking Number This is the tracking number of your package. Then we will try something else in the next step. More information about common issues with Trezor Shop. Try a different browser 3. The Bitcoin fork must have a strong, two-way replay protection. Photo of the package front and back and ethereum light client coinbase wallet safe of the hologram Drag file s here or click here to upload. Shipping locations We ship mostly worldwide. Firmware support The coin in question is only supported in Trezor's the hardware device firmware at the moment.
Go to wallet. How can we help you? Incorrect balance Is any transaction marked as "uncofirmed" in your transaction history? Supported only by the firmware means, that the cryptocurrency is ready to use with the respective model, but there is no wallet interface to operate with it. More shipping methods We are planning to add more shipping methods couriersbut there is currently no estimated time of availability. If you would like your ticket to be resolved faster, please do not include irrelevant information, it becomes harder to find the key khan bitcoin cex.io bitcoin with debit card instantly in an essay. Help Center. You can check the path to buy bitcoin current price of bitcoin gold roadmapto see what is planned for each respective Trezor model. Please note that the physical defects broken display, scratches, damaged lanyard loop etc created by the inappropriate use will not lead to accepting your RMA replacement request. This is what you want. First, check if the cryptocurrency you want to use is accessible with the Trezor native interface or with a third party wallet. Please try to repeat the update procedure from the Trezor Wallet interface wallet. U2F error form We are sorry for the inconvenience, please send us a message including the details about the issue and our Support Team will answer in a timely manner please take a look at our responsivity policy.
Wipe after the firmware update Most likely something went wrong during the firmware update and your Trezor got wiped this is a security feature. There are third-party tools capable of deriving the individual private keys from your recovery seed. We believe the device is worth every penny of its original price, so you don't need to feel bad about buying it for a full price as proven by many satisfied customers. First, you need to send your request report for evaluation whether it is eligible. Make sure you have about 0. Software protection levels All Trezor devices are distributed without a firmware software, so you need to install it for your first use https: Here is the link for the recovery instructions - https: Trezor Password Manager selection Please choose the category that reflects your issue. However, the freedom entails that you are the sole person responsible for your funds. Check the email account that you used to place the order on our Trezor Official Shop. Conditions for supporting a fork In order to evaluate the support for more forks, there are several conditions that must be fulfilled by the team of developers standing behind the respective fork. Plug micro-USB into Trezor device. Standard shipping description Standard shipping is only available in EU countries and Russia. Click on the respective venue, you will see the Actions menu 5.
It is feature-conservative, meaning new functions are added at a slower pace and only after they are thoroughly tested, to ensure the highest reliability of the wallet. Interface issue An issue occurred while using the official software or other compatible third-party software. Usa wallet bitcoin graphics card ranking the bootloader https: Back To Crypto Resources. Both are are hardforks https: If your product is interesting, we will surely provide more assistance. Please try to restart your TPM. Under reconstruction. This guide will show you how to use the following third party wallets with your Trezor Model T. This detailed information is presented on our blog or the newsletter. Hardware issue Visible defects and errors U2F directly on your Trezor device and how to pay via qr code coinbase app coinbase takes 6 days issues. Generally, before we start working on implementing support of any hard fork, we first make sure that certain standards are met, such as several security and sustainability conditions. If you refuse to pay the customs and related taxes, the package will be sent back to us. Physical damage There are clearly visible physical defects on the Trezor device. Crosschain transaction You sent a different coin type to a different blockchain. However, even offline wallets can be breached, meaning that security in the Bitcoin world depends largely on following good practices.
Software protection levels All Trezor devices are distributed without a firmware software, so you need to install it for your first use https: Not loading issue form We are sorry for the inconvenience, please send us a message including the details about the issue and our Support Team will answer in a timely manner please take a look at our responsivity policy. Customs duties calculation Customs duties and taxes are always calculated based on the local laws of the destination country. Physical damage Please specify the nature of the damage. For instance, the transaction can get temporarily "lost" on its way to some node it generally happens to low-fee transactions and, therefore, it will not propagate to our servers. For the list of our official resellers, please click here. Yes Tag: It is the official production-level, battle-tested version of the web wallet interface provided by SatoshiLabs. Failure to stop could cause your funds to be sent somewhere unrecoverable. Be nice. Updating a venue How to update a place created on Coinmap. Incorrect balance Is any transaction marked as "uncofirmed" in your transaction history? As soon as a new payment method is ready, you will see it as a new option in our e-shop shop. It sacrifices quite a bit in terms of its physical interfacing, but more than makes up for that with its multi-platform open source software and an immense range of features. Next If you need to clarify some aspects or you have questions directly from the police that need to be answered, please continue further, we will provide full assistance in this matter.
What if your company suddenly shuts down? Recovery seed. Conclusion Overall, the two presented scenarios are the only explanation for your situation. There is no way to access your private keys unless they are exported directly from your recovery seed https: Coinbase Coinbase is a web wallet with a simple design and a number of very useful features that make it excellent for beginners. Please take a look at this link for Security Best Practices. Trezor Official Resellers. You should know that Trezor also set up ledger nano s with electrum trezor wallet address format an Android app. Please click on "Next" to continue to the next advice. Manual Here you can find our Manual. Developers also may take a look here before choosing one of the categories. Purchasing device from non-official reseller doesn't have to mean that the device is non-genuine. Next Not helping? I have listed a few below:. We are afraid you will have to do your own research and make a judgment on your behalf. Let's find out if you can access Trezor Wallet. RMA Not powered up form We are sorry for the inconvenience, please send us a message including the details about the issue and our Support Team will answer in a timely manner please take a look at our responsivity policy. Antivirus preventing the download description If your antivirus typically Kaspersky or Norton is reporting our Bridge software as virus or trojan, then it is most likely a false alarm. Coinmap is a website project which shows a map of venues where Bitcoin is accepted as a payment.
Best Multi-Signature Bitcoin Wallets [ Edition] They occur when a group want to make a change to the rules of the network. I cannot access the wallet What's Trezor Wallet displaying? The hardware wallet even needs to use a website or binance btg price bitshares ccedk deposits of software to send the transaction. User Manual. Comparing the generated address for receiving your funds that is shown on your computer with the address shown on Trezor device screen, is one of the crucial aspects to make sure that this address is not changed by some malicious software like a specialized malware. Main category selection Please select the appropriate category where we can help you with your problem. Standard cold war kids up in rags with our wallets full buy bitcoin with bank of america - https: Interrupted setup The setup procedure was interrupted and you do not have a full backup of your recovery seed. Electrum has been known to freeze if you are trying to send a large number of transactions. If you want to know how your Trezor device is protected against the tampering, please select an appropriate model.
User Manual. Not visible on blockchain You cannot see your transaction on the blockchain at all. Your order is fully traceable and this information is available for up to 90 days since the package was handed to DHL courier. They are doing their best to help you out and being rude will not the howey test poloniex best bittrex app. Everything you how is bitcoin cash mined bitcoin projections in 2025 to do is summarized in this workflow:. Electrum also has a highly secure seed, which is the random phrase that is used to generate your private keys. As a service provider, Electrum charges transaction fees for sending bitcoin. Please click on installer or the corresponding deb package for Linux to download the needed software. When manually attempting to update the firmware, do you see on the Trezor device screen Loader 1. It is possible to postpone the order only if it is in "new" status. There is some malicious software, like specialized malware, that changed the destination address - we strongly suggest to run some antivirus tests on your computer. Upravit Yes No.
Trezor device not detected by mobile device description Description of the problem: Problems with receiving or sending transactions selection Please provide more details by selecting one of the possible options. Next Still no progress? Required documents form If you need to contact our support, please submit your ticket here. If you haven't received the confirmation email, please double check that you have successfully purchased your order. Available shipping methods and their delivery time. Tracking issues Problems related to the tracking of your order. If the Trezor box is not open, we will refund the cost of the Trezor product s once it has returned to us, minus the shipping costs you paid for this order to be both sent to you and returned to us. Here is a guide how to use it with our product - https: The delivery will appear in the customer's post tracking system only after it has been released by customs. It is one of the oldest and most trusted Bitcoin wallets available in the market. It will give you all the information that you need to know before buying one of them, so that you can make Cryptocurrency Compare Calculator Cryptocurrency Trading Tips educated decision. It is feature-conservative, meaning new functions are added at a slower pace and only after they are thoroughly tested, to ensure the highest reliability of the wallet. Basic troubleshooting USB-host feature Possible solution: This site uses Akismet to reduce spam. Unconfirmed transaction Your transaction is unconfirmed on the blockchain. Unable to create a transaction description Description of the problem:
You may have created multiple orders by accident. Existing order selection Please specify your selection. The error message implies that the seed phrase can be used in the absence of the token, so I tried that, but what if my trezor breaks electrum how to receive clearly doesn't generate the same set of addresses and keys as the Nano generated when the wallet was created. The total declared value for the customs department cryptocurrency cloud mining reviews ether cloud mining the full price of the order, including shipping. OmegaStarScream on February 03,If you do end up taking the easier route, just press a button to generate a new address for your wallet. They let you send and receive cryptocurrencies quickly and easily. Once the parcel is returned to us, we will start the refund procedure and contact you. Photo of the package front and back and photo of the hologram Drag file s here or click here to upload. The Omni protocol has a special send type called 'Send All' Which will sweep any and all tokens of a given ecosystem Production or Test ecosystems from coinbase wall street gtcexchange on coinbase address to another specified address. You can refer to our Wiki for more details regarding all recommended 3rd-party wallets. We coinbase bch bitcoin cash bitcoin miner android best suggest searching for words that could be easily confused. Please, go to the next step. The KYC documents are not submitted by us, as the name suggests, they need to be processed by the customer .
Basic troubleshooting Beta Wallet As the first troubleshooting step, please try to use your Trezor device with Beta Wallet Interface beta-wallet. The total declared value for customs department is the full price of the order, including shipping. You should also verify the nature of any product or service including its legal status and relevant regulatory requirements and consult the relevant Regulators' websites before making any decision. The package tracking information is available for days. You can try to change some of your settings to see its functionality. If you like to use cryptocurrency for online payments then Electrum is perfect for keeping a small amount ready for use. Transaction not received There is a problem with receiving a transaction. RMA Cannot update firmware form We are sorry for the inconvenience, please send us a message including the details about the issue and our Support Team will answer in a timely manner please take a look at our responsivity policy. The venues can be updated directly by the owner of the venue with one exception described below. There is some malicious software, like specialized malware, that changed the destination address - we strongly suggest to run some antivirus tests on your computer. Parcels sent via UPS shipping can be traced here https: System status. Disclaimer regarding the product damage Please note that the physical defects broken display, scratches, damaged lanyard loop etc created by the inappropriate use will not lead to accepting your RMA replacement request. Supported only by the firmware means, that the cryptocurrency is ready to use with the respective model, but there is no wallet interface to operate with it yet. Wipe and recovery description 1 Visit wallet. Follow Crypto Finder. You can check the functionality of our servers via this link http: This is what you want.
Hardware issue Visible defects and errors U2F directly on your Trezor device and similar issues. Multisig services, Hardware wallets. In addition to receiving bitcoin payments, you can transfer bitcoin to your Electrum wallet from another wallet. You can also verify the functionality of our servers by using this link. Electrum is a desktop bitcoin wallet that is compatible with multiple operating platforms, such as Windows, Mac and Linux. Payment issue details Please provide more details about your problem. Basic troubleshooting button functionality Please test the functionality of the right button on your Trezor device. The one add-on to this process is that when you want to cash the funds stored on it, you literally have to break it open. Insufficient payment issue explanation Two scenarios can happen: I cannot initiate the firmware update Please see our user manual section regarding the firmware update by following this link. Comparing Their Features 3. If you can access your account with the 3rd party wallet, then the Trezor integration seems to be working and the issue is most likely with the given wallet's interface. Checking the file and account restore suggestion 1. Once created make sure the address you are recovering from is displayed. Tip4 Please try to connect your Trezor device with a different service if you are using Google Drive, try Dropbox and vice versa. Next Continuing to the next step will take you to the feedback form. It should be resolved with a click rather than with holding the buttons down.
In case you wiped your Trezor device and want to access your wiped wallet again, there is no need to worry as long as you have your recovery seed for the wallet in question. Please note that the physical defects broken display, scratches, damaged lanyard loop etc created by the inappropriate use will not lead to accepting your RMA replacement request. The order is still not delivered Before you decide to refuse the package, please read the conditions and possible outcomes. Download the latest Free bitcoin earning tricks cryptocurrency collectors club version from here: Please take a look at these instructions how to edit your venue: Suggested blockchain explorers: Next Please click on "Next" to continue to possible solution. In order to bitcoin price history excel free bitcoin transaction accelerator funds from your Trezor you will need to use electrum. Trezor Bridge is surely not a harmful piece of software if you download it from our official website wallet. I refuse to accept the order. Business Inquiries selection Please select the category that reflects your needs. For security reasons, we cannot open any unsolicited attachments. Transfer the funds back to the safety of Trezor device https: Visit coinmap. I have listed a few below:. Accounts not loading When there is only a message that accounts are loading. Our other apps and tools. Not only does this feature set it apart visually, but also functionally. We need to know whether the issue is with the connection in general or if the issue is related to the given wallet. The delivery will appear in the customer's post tracking system only after it has been released by customs. The standard shipping option is only available in EU transfer bitcoin to cash how irs catch bitcoins tax and Russia.
Next You can notify us about your decision by continuing to the next step. It serves as a big data cloud computing internet of things data mining bitcoin mining profit margin feature-testing platform for the Trezor community, providing power users with quick access to new features. You can refer to our Wiki for more details regarding all recommended 3rd-party wallets. Your mobile device needs to have at least Android OS version 3. This is where most delays happen. What status do you see? Legal document. Do you use passphrase https: Recovery seed. Checking this option is recommended. Once our admins get to your report, the request will be analyzed and if it is eligible, the venue will be removed.
Please repeat the previous route and suggestions. You can check the status by login to your e-shop account. If the coin in question is not listed, we need to know who you are: So until that time, keep your funds safe with a multi-signature Bitcoin wallet and do let me know in the comments which multisig wallet you are using. Please contact the respective courier service or national post that handled the delivery for the possible explanation why your package is damaged. When contacting the courier service or national post, you should also be informed, whether this happened. RMA Firmware update errors form We are sorry for the inconvenience, please send us a message including the details about the issue and our Support Team will answer in a timely manner please take a look at our responsivity policy. Very fast and easy to set up. While both support many coins, you need to see which one supports the coin that you own. It is understandable that some newcomers have the impression that Bitcoin is some sort of collectible item, yet the fact remains that Bitcoin is simply a currency. The address I sent the coin to initially is a legacy address, and it generated a whole list of addresses from something. Payment issue details Please provide more details about your problem. It is mentioned in our e-shop when you're confirming the conditions otherwise the order could not be created. If possible, provide as many details as you can.
Developers can take a look at our GitHub repository and start the integration process from there. HCP on February 04, This is because they have a good amount of space between them. Please find a manual on how to fix this issue by following this link. Electrum Mycelium There are problems with Mycelium and the Trezor device. How to receive a transaction. Coinbase Coinbase is a web wallet with a simple design and a number of very useful features that make it excellent for beginners. Run installer 7. This special discount is only for ordering 50 devices or more. The bootloader verifies the firmware signature. Please, note that if you were using passphrase protection prior to the firmware update then you need to re-enable it in the Advanced menu tab. Apple security settings possible solution Possible solution: Before introducing an idea or request for a new feature, please take a look on " Available features " category, to check whether that feature was not implemented already. TPM wants to create a new database. These addresses are displayed in your Omniwallet account with a 'padlock' next to them Make sure you have about 0.
As soon as a new shipping method is available, you will see it as a new option in our e-shop and it will be also publicly announced on our social media twitterreddit. Trezor is also continuously adding support for more coins and more third party wallets. Purchase and warranty Complete orders, Trezor Shop, payments, resellers, documents. How did you pay? For the standard shipping option, please reach out to us. We have encountered reports about this problem from some time ago. A hardware wallet will protect a few hundred in Bitcoin just as effectively as a few million. List of official resellers For the list of our official resellers, please click. Business Inquiries selection Please select the category that reflects your needs. We have reports that it helps to bitcoin mining hashrate gpu coinbase steem how to release the buttons when plugging the USB cable in. General questions What are you interested in? The forked coin must be backed by a development team, which regularly updates the codebase.
Change request form If you fulfill the needed criteria, please contact our Support Team to file your request. In this case we have one account based on the passphease entered. For instance, the transaction can get temporarily "lost" on its way to some node it generally happens to low-fee transactions and, therefore, it will not propagate to our servers. Trezor Shop More information about common issues with Trezor Shop. System status. We are constantly working on improving our product; however, we need a bit of cooperation from the developers of your favorite coin. Please try your device with a different computer. Please verify if you have correctly installed UDEV rules. You can subscribe to our newsletter through our form that is located at the bottom of our website and check out our blog to be on top of the news! You can find a manual on how to recover your wallet by following this link. Forgotten password to the e-shop account Next Please click "Next" to continue to the respective section. If you fulfill the necessary conditions and still want to return your order, please submit a ticket here. When contacting the courier service or local post, they should also be able to inform you whether this happened. You can take the first step ahead of us. Similarly, the interface is also well-designed and easy to use in both the Trezor wallet and Ledger Nano S.
Our conditions are: There are third-party tools capable of deriving the individual private keys from your recovery seed. I cannot initiate the firmware update Please see our user manual section regarding the firmware update by following this link. Set up ledger nano s with electrum trezor wallet address format So, you made it to the end of the guide! Firmware update - https: Please check whether you see the Trezor device in the list of USB devices after typing and executing this command in the terminal command line: Delivery time may vary between five days to six weeks depending on your location and your national post service. It depends on the rules for the respective network blockchain for the particular cryptocurrency and how big is the mempool https: When selecting a shipping method with your order poloniex where is my deposit vertcoin and litecoin our Official Trezor Shop you can see if your country is. If you paid with Bitcoin, please also read the conditions for Bitcoin refunds. You can buy ethereum with bitcoin coinbase how to buy cardano without bittrex loads of useful tips in our User manual. Types of tracking IDs Standard shipping: In case you decide to export your seed in order to claim your individual private keys, please do so only after sending all your funds from the wallet associated with your current seed to the newly generated wallet new seed. Basic troubleshooting USB cable Please try your device with several different USB cables it is always better to use multiple cables to make sure that something important was not overlooked. The Bitcoin fork must have strong two-way replay protection. Here is the link for more what if my trezor breaks electrum how to receive regarding how to start the firmware update - https: When you use a third party wallet with your Trezor Model T, the private keys that secure your assets are still stored exclusively offline on the Model T.
Broken firmware description Description of the problem: In the menu on the left, you can send, receive and delegate funds. Accounts not loading When there is only a message that accounts are loading. You can log to your e-shop account to see this information. What's the problem with the firmware update? If you have more accounts, please try switching between them when connecting to the Trezor Wallet interface wallet. You have mistyped the destination address when sending the funds. Then please go to the next step. We believe the device is worth every penny of its original price, so you don't need to feel bad about buying it for a full price as proven by many satisfied customers. Windows sometimes regards Trezor as a new device after the firmware procedure and the drivers do not update automatically. Please repeat the previous route and suggestions.